# Supersonik for Slack

**Last Updated:** 2026-09-25

Create personalized demo links inside Slack with `/demo`, share them with
prospects, and receive a direct message when a demo completes.

[Connect Supersonik to Slack](https://app.supersonik.ai/slack/send-demo)

## Contents

- [Before you start](#before-you-start)
- [Install in your workspace](#install-in-your-workspace)
- [Connect your own account](#connect-your-own-account)
- [Create your first demo link](#create-your-first-demo-link)
- [Receive demo notifications](#receive-demo-notifications)
- [Connect Slackbot](#connect-slackbot)
- [Troubleshooting](#troubleshooting)
- [Support](#support)

---

## Before you start

You need:

- A Supersonik account in your company's organization. An administrator with
  permission to manage organization settings completes the first installation.
- Permission to install apps in the Slack workspace, or approval from your
  Slack administrator.
- A published, public demo experience you can access in Supersonik to create
  your first link.

Install Supersonik in an individual Slack workspace. Each workspace connects
to one Supersonik organization; organization-wide Slack installations are not
supported.

## Install in your workspace

A Supersonik organization administrator completes these steps once for the
workspace:

1. Open [Connect Supersonik to Slack](https://app.supersonik.ai/slack/send-demo)
   and sign in with your Supersonik account for the organization you want to
   connect.
2. Select **Connect Slack**.
3. On Slack's authorization screen, check that you have selected the correct
   workspace and that the app is **Supersonik**.
4. Review the requested permissions and approve the installation. If Slack
   requires administrator approval, ask your Slack administrator to approve
   the app, then return to the connection link to finish.
5. When you see **Your account is connected**, select **Return to Slack** or
   **Open Slack in your browser**.
6. Run `/demo` in that workspace to open **Send a demo** inside Slack.

The browser is used for sign-in and account connection. After connecting,
create links through the form in Slack.

## Connect your own account

Each rep connects their own Supersonik account, even when an administrator has
already installed the app in the workspace. Your available demos and results
follow your existing Supersonik permissions.

1. In Slack, run `/demo`, or open the **Supersonik** app's **Home** tab and
   select **Send a demo**.
2. If asked to connect, select **Connect account**. Sign in to Supersonik with
   your own account and select **Connect Slack**.
3. Choose the workspace your administrator connected and complete the
   authorization in the same browser.
4. Return to Slack and run `/demo` again. The demo form opens inside Slack.

You can also start account connection from
[the Supersonik connection page](https://app.supersonik.ai/slack/send-demo).

## Create your first demo link

1. Run `/demo`, or select **Send a demo** in the Supersonik app's **Home** tab.
2. Choose a **Published experience**.
3. Enter the **Recipient email**.
4. Optionally fill in **Context for the demo** with the prospect's goals,
   questions, or notes from a previous conversation. For example:

   ```text
   The prospect manages a support team. Focus on ticket routing and reporting,
   and explain how the product could reduce manual handoffs.
   ```

5. Select **Create link**.
6. Copy the returned link and share it with your prospect through your usual
   email or messaging tool.

Context helps the agent personalize the conversation. It does not change the
published demo configuration. The context and recipient details are stored
behind the link, outside the URL. Share the returned link exactly as it appears.

Creating a link does not send an email or message to the prospect.

## Receive demo notifications

When a prospect completes a demo started from a link you created, Supersonik
sends you a direct message in Slack. The message includes a **View demo** link
and updates as the demo's configured insights finish processing.

Notifications and insight details depend on your current Supersonik permissions
and your connected Slack account.

## Connect Slackbot

You can also connect Slackbot to Supersonik to ask about demos and insights or
create personalized links in a conversation. This uses Supersonik's
[MCP server](/docs/mcp) and requires access to Slackbot's app connections in
your workspace.

After the Supersonik app is installed:

1. Open **Slackbot** on desktop.
2. Click **Slackbot** above the **Messages** tab and select **Apps**.
3. Select **Connect** next to **Supersonik** and sign in to your own Supersonik
   account.
4. Use the app's **Settings** in that list to review available tools and choose
   which actions need your approval.

Your Slack administrator may need to approve the app's MCP connection. See
[Slack's account connection instructions](https://slack.com/help/articles/52462803708819-Use-Slackbot-to-work-with-other-apps-from-Slack)
for current availability and controls.

Try asking Slackbot:

```text
Which published Supersonik demos can I share? List their names and links.
```

Then use a demo from the results:

```text
Create a personalized link for that demo for jane@example.com, with this
context: focus on ticket routing and reporting for a support team.
```

Slackbot uses your authenticated Supersonik permissions. See the
[MCP guide](/docs/mcp#create-a-personalized-demo-link) for supported link options.
The `/demo` form works independently of this Slackbot connection.

## Troubleshooting

| What you see | What to do |
|-------------|------------|
| `/demo` is not available | Check you are in the workspace where Supersonik is installed. Ask your administrator to complete the installation or approve any pending permission update. |
| Another app responds to `/demo` | Open **Supersonik → Home → Send a demo** to use the Supersonik form. |
| **Connect account** after installation | Connect your own Supersonik account, then run `/demo` again. Workspace installation does not connect every rep automatically. |
| An administrator must connect the workspace first | Ask a Supersonik organization administrator to complete the first installation from the connection page. |
| The workspace is already connected to another organization | Check the Supersonik account and Slack workspace you selected. Contact support if the workspace needs to move to a different organization. |
| No published experiences are available | Ask your Supersonik administrator to publish a public demo experience and check your access to it. |
| Link creation does not finish | Select **Check link** in the form. If the form has expired, close it and run `/demo` again. |
| Sending messages to the Supersonik app is turned off | Use `/demo` or **Home → Send a demo**. For conversational requests, connect **Slackbot** as described above. |
| The connection page says Slack is not configured | Contact your Supersonik account team or support. |
| Account authorization fails | Restart from the connection page and finish sign-in and authorization in the same browser. If it still fails, contact support with the error text. |

## Support

Contact your Supersonik account team or
[support@supersonik.ai](mailto:support@supersonik.ai). Include your workspace
name, the step that failed, and the error message.